Client Rights

Always your best interest

Bill of Rights

Consumers of professional mental health services have the right to:

  1. expect that the professional consulted has met the minimal qualifications of training and experience commensurate with service requirements and in accordance with professional and/or disciplinary standards;
  2. be informed of the credentials of the if those by whom they are served;
  3. be informed of the cost of professional services prior to receiving those services;
  4. privacy as defined by rule and law;
  5. be free from being the subject of discrimination on the basis of race, religion, gender, or other unlawful categories while receiving services;
  6. have access to their records as provided in Minnesota Statutes, section 144.335 subdivision 2; and
  7. be free from exploitation for the benefit or advantage of a therapist

Sexual Conduct

Practitioners must not, under any circumstances, be involved with their clients in a sexual way. They may not “date” or behave with their clients in a “dating” manner. They are not to be involved in social relationships/functions with their clients. This prohibits going to lunch/dinner with the clients or any activity outside of the clinic.

Complaints

If you are dissatisfied with the services you receive at Plymouth Psych Group, please immediately discuss your concerns with your practitioner. A practitioner needs honest feedback to be most effective. However, if you feel uncomfortable discussing the issue with your practitioner, or if you are not satisfied with the result when you express your concerns to him or her, please contact another provider on staff.

In case you feel it is necessary to contact a professional group outside of our clinic, it is your right to do so. Professional associations interested in promoting high-quality services and professional ethics are:

  • Minnesota Psychological Association
  • Minnesota Board of Psychology
  • Minnesota Psychiatric Society
  • Minnesota Board of Medical Examiners
  • Minnesota Board of Marriage and Family Therapy
  • Minnesota Board of Social Workers
  • National Association of Social Workers
  • Minnesota Nurses Association
  • Minnesota Board of Nursing
  • American Association of Marriage and Family Therapists
  • Department of Human Services

Provider Transfer Policy

If for any reason, you feel it is necessary to be seen by an alternate provider within our clinic, the current and future providers must approve. Once the transfer of care has been approved, the patient must be seen by their current provider for a termination session before being seen with the new provider.

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